Data Deletion Instructions

You have the right to request deletion of the personal data AgentiqMinds LLP holds about you, including any data we received through Meta platforms (Facebook, Instagram, WhatsApp Business) when you connected those services to Simba.

Option 1 — Self-service inside Simba

Sign in to app.agentiqminds.com and use the paths below. These match the live Simba app.

Disconnect Meta / WhatsApp

1. Open Settings → Connected Accounts.
2. Open the module for the platform you want to remove (Facebook, Instagram, WhatsApp Business, etc.).
3. Click Disconnect. Only the business owner can disconnect integrations.

This immediately revokes our access tokens and stops further API calls.

Delete one customer record

1. Open Marketing → CRM Inbox / Contact.
2. Select the customer and choose Delete contact/record.

Use this when you need to remove a single contact or lead without deleting your whole business.

Delete your business or Simba user account

1. Open Settings → Privacy & Data.
2. Choose Delete this business or Delete my account, as applicable.

Cancel a pending deletion

Account and business deletions are soft-deleted first. You can cancel before data is permanently purged from active systems.

1. Open Settings → Privacy & Data.
2. Open deletion requests.
3. Select the pending request and click Cancel.

We remove data from active systems within 30 days of a confirmed deletion request. Backups are purged within 90 days, except where retention is required by law (e.g. tax records, which are anonymised rather than deleted). Timing is consistent with our Privacy Policy.

Option 2 — Email request

Send an email to support@agentiqminds.com with the subject line "Data Deletion Request" and include:

• The email address or phone number associated with your Simba account.
• (Optional) The Facebook user ID, Instagram handle, or WhatsApp Business number whose data you want deleted.
• Confirmation that you are the account owner or are authorised to make the request.

We will acknowledge your request within 3 business days and complete deletion within 30 days, subject to data we are required to retain by law (see Statutory retention below).

Option 3 — Revoke from Meta directly

You can also revoke Simba's access from your Meta settings at any time:

• Facebook: Settings & Privacy → Settings → Apps and Websites → Active → remove "Simba".
• Instagram: Settings → Apps and Websites → remove "Simba".
• WhatsApp Business: contact us to terminate the Business Solution Provider connection.

When you remove Simba from Facebook or Instagram app settings, Meta calls our data-deletion callback. We process the removal and return a confirmation code. You can check deletion status at:

https://app.agentiqminds.com/data-deletion-status?code=<CODE>

Replace <CODE> with the confirmation code Meta provides. Revoking from Meta stops Simba from making further API calls. To also delete data we have already received, follow Option 1 or Option 2 above.

What gets deleted

Upon a deletion request we remove:

• Your account profile (name, email, phone, business details).
• OAuth tokens, refresh tokens, and connection records for all linked platforms.
• Cached content from Meta APIs (messages, posts, page insights, ad performance) tied to your account.
• AI-generated content, drafts, and chat history associated with your account.
• Customer Content (products, customers, orders) you uploaded to Simba.
• Individual customer or contact records when you delete them from CRM (see Option 1 above).

Statutory retention

We do not delete data where retention is required by law. Tax invoices, payment records, and similar financial records are anonymised rather than fully deleted, consistent with our server-side account-deletion logic. We retain only what is required for the statutory retention period and anonymised, aggregated analytics that cannot be linked back to you.

Contact

AgentiqMinds LLP
Erode, Tamil Nadu, India
Email: support@agentiqminds.com